Member Satisfaction Survey

Personal details
Full Name (optional)
Sex	Male Female
Client type
Division
Campus
General
How did you find out about Swinburne Sport?
What do you perceive Swinburne Sport to be?
Facility
How do you rate our gym facility presentation?
How do you rate our bathroom facility presentation?
What improvements regarding the facility would you suggest?
What do you think of the standard of our gym equipment?
Customer Service
In evaluating your most recent customer service experience, was the quality of service you received:
Please describe if there was any particular aspect of the service experience that stood out:
Can you suggest ways in which customer service could be better?
Usage
How often do you participate in our fitness classes?
How often do you use the gym?
What are your preferred days to use the centre?	Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays
What are your preferred times to use the centre?	6:30am- 10:30am 10:30am - 2:30pm 2:30pm - 4:30pm 4:30pm -9:30pm
Which product or products did you purchase?	Bronze membership Silver membership Gold membership Platinum membership Casual fitness class Facility access membership Other
What fitness classes would you like seen offered at Swinergy?
Are there any additional services you would like to see offered at Swinburne Sport?
Marketing
What is the best way for us to communicate our products and services to you?	Email Text message Phone On-campus promotions Bi-monthly newsletter

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